About after-sales service and repair | Contact ｜A&S COMPANY（株式会社サザビーリーグエーアンドエスカンパニー）

Agreement to conditions
of acceptance for
shipping for repairs※

For shipping repairs, the customer is responsible for the one-way shipping costs.
We will take care of your important items.
We will inform you of the shipping address and other details after we receive your order.

Please note that we are not responsible for any loss or damage during shipping.
We recommend that you use a shipping method with compensation.

We will let you know how long it will take for the repair and how much it will cost after we have examined the damage.
(Normally, it will take 1.5 to 2 months including the estimation period.)

If you have to pay for the repair, we ask you to pay by bank transfer. Bank transfer fees are the responsibility of the customer.

This service is only available in Japan. Please note that we do not ship to overseas.

* We also accept repair requests at our stores.
We can repair any brand of agete, NOJESS products.
If you would like to receive repairs at a store, please click here to find a store near you and contact the store directly.

Name※

First
Last

E-mail Address※

Confirm E-mail Address※

Email settings
confirmed※

* Those who wish to receive e-mail on mobile phones.
Depending on the model of your mobile phone and mail settings, there may be cases where our email (inquiry@aands-company.jp) doesn't appear in your inbox or is not fully displayed.

Country

Phone Number※

※Half-width numbers/ Excluding hyphen

Member registration※

Yes

No

Member information

- Please let us know your 10-digit member ID

Item to repair※

If the earrings or pierced earrings for both ears, please send it in pairs.

Item number※

Unknown

Sales certificate※

Yes

No

Purchase time

Demerit for Resize ※

Rings designed with stones have the disadvantage of breaking stones during repairs.

If the stone breaks, we will replace it with a similar stone free of charge.

Resizing

First time to resizing

After the second time

Size ➡　Change to　 size　

* Please note that we do not recommend resizing a ring more than once due to strength issues.

Engraving

Deformation and other metal damage

size

* Please enter the size before damage or the desired finished size.
* Note: This refers to the size at the time of purchase. If the ring has been resized, please enter the size after resizing.

Missing stone

Presence of missing stone

Yes

No

* If you have a stone that has been removed, please send it in the same package with the ring.

Cleaning/refinishing

Others

Necklace charm

Yes

No

* For a necklace with a necklace charm (pendant top), please send the necklace and charm together in the same package.

Chain break (round ring off)

If any parts are missing, please state them on the form.
* Stones, pull rings, round rings, etc.

Missing stone

Presence of missing stone

Yes

No

* If you have a stone that has been removed, please send it in the same package with the ring.

Pull ring damage

Others

Chain break (round ring off)

If any parts are missing, please state them on the form.
* Stones, pull rings, round rings, etc.

Missing stone

Presence of missing stone

Yes

No

* If you have a stone that has been removed, please send it in the same package with the ring.

Pull ring damage

Others

Post missing or deformed

Missing stone

Presence of missing stone

Yes

No

* If you have a stone that has been removed, please send it in the same package with the ring.

Main body deformation

Single fabrication

Others

Movement

usual

unusual

Unusual movement occurred period

Unknown

Damaged, deteriorated,
discolored or lost parts ※

* Please inform us of the type of part that is damaged (deteriorated or lost).
Example: Safety chain, belt, etc.

Others

Security authentication※

slide [>] to the right to click on the confirmation button.

The lock has been released. Click the "Confirm contents" button.

ENTRY

CONTACT

Inquiries about after-sales service and repair