Agreement to conditions of acceptance for shipping for repairs※
For shipping repairs, the customer is responsible for the one-way shipping costs.
We will take care of your important items.
We will inform you of the shipping address and other details after we receive your order.
Please note that we are not responsible for any loss or damage during shipping.
We recommend that you use a shipping method with compensation.
We will let you know how long it will take for the repair and how much it will cost after we have examined the damage.
(Normally, it will take 1.5 to 2 months including the estimation period.)
If you have to pay for the repair, we ask you to pay by bank transfer. Bank transfer fees are the responsibility of the customer.
This service is only available in Japan. Please note that we do not ship to overseas.
* We also accept repair requests at our stores.We can repair any brand of agete, NOJESS products.
If you would like to receive repairs at a store, please click here to find a store near you and contact the store directly.
Confirm E-mail Address※
Email settings confirmed※
* Those who wish to receive e-mail on mobile phones.Depending on the model of your mobile phone and mail settings, there may be cases where our email (firstname.lastname@example.org) doesn't appear in your inbox or is not fully displayed.
※Half-width numbers/ Excluding hyphen
- Please let us know your 10-digit member ID
Item to repair※
If the earrings or pierced earrings for both ears, please send it in pairs.
Demerit for Resize ※
Rings designed with stones have the disadvantage of breaking stones during repairs.
If the stone breaks, we will replace it with a similar stone free of charge.
* Please note that we do not recommend resizing a ring more than once due to strength issues.
Deformation and other metal damage
* Please enter the size before damage or the desired finished size.
* Note: This refers to the size at the time of purchase. If the ring has been resized, please enter the size after resizing.
Presence of missing stone
* If you have a stone that has been removed, please send it in the same package with the ring.
* For a necklace with a necklace charm (pendant top), please send the necklace and charm together in the same package.
Chain break (round ring off)
If any parts are missing, please state them on the form.* Stones, pull rings, round rings, etc.
Pull ring damage
Post missing or deformed
Main body deformation
Unusual movement occurred period
Damaged, deteriorated, discolored or lost parts ※
* Please inform us of the type of part that is damaged (deteriorated or lost).Example: Safety chain, belt, etc.
slide [>] to the right to click on the confirmation button.
The lock has been released. Click the "Confirm contents" button.
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